Improving the way your organisation connects, communicates and collaborates

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The Redback Story

About our Business


Redback Connect helps Australian and New Zealand organisations connect across distance in two ways. We provide convenient and innovative tele, web and video conferencing services to help your teams communicate and collaborate. We also design and deliver high quality digital events from concept to completion for your marketing and training teams including webinar programs, studio broadcasts and live streaming.

Communications technology has taken great leaps forward since we started more than a decade ago, but Redback’s purpose remains unchanged.

With a focus on customer-centricity, technical excellence and accountability, Redback Connect combines the best and most innovative communications technology with reliable delivery, local support and exceptional customer service.

Meet the Family

The Evolution Of Redback


Redback Conferencing is co-founded by entrepreneurs Jeff Downs and Peter Matsumoto to provide managed, integrated audio and web conferencing services to the Australian market, combining state-of-the-art innovation with execution excellence and local support.


Redback expands from conferencing into video content, launching a range of new products including managed webinar programs and live event streaming, that take the stress out of digital events and enable our customers to connect with bigger audiences than ever before. “Now You’re Talking” was the tag line for the company.


As our customer base and team grows, Redback invest in corporate culture as much as business development, establishing strong cultural foundations based on the values of customer-centricity, excellence, accountability and harmony, backed by a corporate social responsibility program.


Redback continues to expand, opening an office and broadcast studios in Melbourne CBD.


Redback turns 10 as the global conferencing industry is redefined by new technologies and competitors. We restructure for innovation-led growth focused on managed digital events and frictionless conferencing. Our goal for the next decade? To connect 10 million customers by 2020.


Redback Conferencing rebrands as Redback Connect. Redback operates two very different businesses, Day to Day Collaboration Services and Digital Event Services. Redback launches a series of world-first products including One Touch and Dial Out conferencing services that call you. Our innovation objective is to enable our customers to connect with even greater ease and immediacy.

Core Values


Is our highest priority

Our customers always come first. If they aren’t happy, we aren’t happy.

We meet our

Without exception

It’s pretty simple. We do what we say we are going to do.

We are

To excellence

We don’t cut corners. Every service we deliver is done to the highest possible standard. We don’t go home until the job is done.

We work
In harmony

As one team

We treat others like we would want to be treated ourselves. We act with honesty & integrity at all times.

The Redback Difference

State-of-the-Art Studios

Fully equipped broadcast standard studios complete with a crew in Sydney and Melbourne.

Bespoke Service

The gold standard in digital event delivery, tailored to meet your exact needs.

No-Risk Trial

Reliability and satisfaction guaranteed, or your next event is on us.

Australian Support

24/7 complimentary support for both you and your attendees.


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