No-risk teleconferencing when you need to connect quickly

Teleconferencing

In a video-rich world, audio-based teleconferencing is still the quickest, most reliable way to meet and collaborate remotely.

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Why teleconferencing is often the best conferencing

Our managed teleconferences offer secure, reliable connections, full operator support, complete control over the call and a facilitated Q&A. From traditional teleconferencing to Outlook and LinkedIn integrations, Redback delivers.

One Touch

With no PIN codes required, Redback’s secure teleconferencing dials you, making it easier than ever to connect rapidly and collaborate remotely without wasting time in conference call waiting rooms. Live operator support provides peace of mind.

Blast Dial Out

Our Blast Dial Out service enables you to dial multiple participants and add groups to your conference call at the click of a button. Email and SMS reminders provide a direct link to your call, which can also be scheduled in advance.

Managed Teleconferences

Our managed teleconferences offer secure, reliable connections, full operator support, complete control over the call and a facilitated Q&A. From traditional teleconferencing to Outlook and LinkedIn integrations, Redback delivers.

Professionally Managed Communication Events

Whether you’re holding a sales meeting, an All Hands get-together, Investor Relations or a virtual Annual General Meeting, our 12 years in managed communications services means we can help you deliver exactly the experience you need.

From remote teleconferences and online meetings to managed webinars and other virtual events, Redback has you covered.

One Touch Collaboration and Conferencing

> Dial In phone numbers and participant passcodes are a thing of the past. With One Touch, Redback brings participants into the call automatically so your calls start on time, every time.

> Outlook integration inserts your meeting details in your calendar. Click the meeting link and your phone rings and your online meeting site is launched with One Touch!

> See who’s on the call, and who is speaking, with full control, while LinkedIn integration shows your speaker profiles.

> Local Australia dial in starts from $0.08/min/participant

> Toll Free Australia dial in starts from $0.12/min/participant

Blast Dial Out and Emergency Response

> Communicate with your audience immediately. Just upload a spreadsheet and our system dials out to your attendees in an instant.

> No need to download plug-ins or install software: your participants can connect with ease, view your desktop or share their own

> In a crisis, reach your emergency response team in an instant with Blast Dial Out plus meeting links delivered via email and SMS

> Local Australia dial out from $0.18/min/participant

> Toll Free Australia dial out from $0.22/min/participant 

Managed Teleconferences

> Redback’s Managed Teleconferences offer you complete control, from start times and participant access, to screen-sharing and the Q&A

> With full operator and technical support, Redback provides peace of mind for sensitive investor and board meetings, when reliability and security are essential

> Incorporate hybrid audio teleconferencing with Redback’s managed webinars and virtual events for additional connectivity and crystal-clear audio wherever your attendees are located

> Prices start at $1000 for the first hour and $500 for each additional hour.

Insights and Inspiration

Navigating the remote workforce and implementing conferencing solutions can be tricky. Take a look at our insightful content for tips.

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The Complete Guide to Remote Work

How things have changed.

Since so many of us are now taking on the remote work challenge, we’ve put together this eBook to help you identify remote work best-practice — and make working remotely work for you!

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What is a teleconference?

A teleconference, or teleconferencing, is a type of conference that uses the telephone or internet network to connect people together for the purpose of a meeting. Traditionally, teleconferences were accessed via toll-free or direct dial-in conference call phone number which links all participants in one space. In the early days of the technology, the use of teleconference was specialised to bigger companies because you needed special teleconference equipment to adapt to the high bandwidth required for this type of meetings. Teleconferences are made possible thanks to a conferencing bridge which is essentially a server that can handle multiple calls. The conferencing bridge is a software and makes all the difference between different operators, since an appropriate software can handle polling, voting, recording, live chat and many more.

With our current network, teleconference can be used by more people around the world from their homes or even from mobile with varied quality level. The evolution of the internet made it possible to organise teleconferencing using Voice over Internet Protocol (VoIP). These technical requirements for organising teleconferences explains why experts, such as Redback Connect, are on the market to help you get the best quality for your remote meetings.

Why should I use teleconferencing services?

A teleconference, or teleconferencing, is a type of conference that uses the telephone or internet network to connect people together for the purpose of a meeting. Traditionally, teleconferences were accessed via toll-free or direct dial-in conference call phone number which links all participants in one space. In the early days of the technology, the use of teleconference was specialised to bigger companies because you needed special equipment to adapt to the high bandwidth required for this type of meetings.

Teleconferences are made possible thanks to a conferencing bridge which is essentially a server that can handle multiple calls. The conferencing bridge is a software and makes all the difference between different operators, since an appropriate software can handle polling, voting, recording, live chat and many more.

With our current network, teleconference can be used by more people around the world from their homes or even from mobile with varied quality level. The evolution of the internet made it possible to organise teleconferencing using Voice over Internet Protocol (VoIP). These technical requirements for organising teleconferences explains why experts, such as Redback Connect, are on the market to help you get the best quality for your remote meetings.

Why should I use teleconferencing services?

That is an easy answer: teleconferencing makes your team and your company more efficient across all activities. Teleconferencing makes it easier for teams that are spread further apart to work efficiently together. This technology alone is responsible for our increased productivity in the last years. It combines technological efficiency with human needs in direct communication. In a meeting it is always better when you can see and hear the person you are talking to. Teleconference makes attendees respond as though they were in the same room together. Teleconference can be a good solution for your business if you want to keep costs down since you don’t have to spend money on travel expenses.

Opting to use teleconferencing in your company will save time for your employees, lower costs and make information readily accessible since you can record your teleconferences. This technology makes it also easier for more people to meet in a fraction of the time it takes to meet physically. This way you will be able to conduct for meetings than before which can be important for your business if you deal directly with customers.

If that’s not enough for you to switch to a teleconference provider today, the consequences of COVID-19 are making teleconferencing even more important. With the current restrictions in place, especially for international travel, it’s more important than ever to use teleconferencing software.

Redback Connect also offers web conferencing and video conferencing software which makes it even easier to work remotely with your team.

Tips for better teleconferencing

In our experience, teleconferencing can improve collaboration and teamwork. Nevertheless, there are few annoying things that everyone does that can make it harder to participate in a teleconference.

We know that everyone is busy. That’s why it can happen to be interrupted during a teleconference and receive another important call. The think to do in this scenario is to mute your line to avoid interrupting the teleconference, remove the “call waiting” function from your phone and leave the conference if the call is urgent. This way you will avoid annoying all attendees.

Avoid switching between mute and unmute in a Q&A situation since this can be annoying for all users. The timing between asking a question and receiving an answer should not be delayed by using the mute function. Instead, try to have the teleconference provider handle the Q&A. You can also send detailed instructions to all attendees to explain the protocol clearly. Try to combine your teleconference with a web conference so that people can use the chat function to interact.

To make your teleconference more seamless, try to ensure that the entry/exit tones are disabled to allow for an uninterrupted experience. There is nothing more annoying than starting a teleconference and having the joining tone beeping at you while talking.

What is teleconferencing etiquette?

Like any other meeting, there are a few rules to respect when attending a teleconference. The goal of a teleconference, like a physical meeting, is to discuss and exchange information about a topic. You need to make sure that you stay on subject and that you use everybody’s time efficiently.

In a meeting you want to add value. It is therefore important to define your meeting thanks to a clear agenda. You can share it before the start of the meeting to make the discussion points beforehand. The agenda will also help to respect another important rule: start and finish on time. Respecting others time is important if you want to keep the attention of all attendees during the conference.

Since teleconferencing is run over the phone, the audio is crucial for the quality of the conference. Try to use the adequate equipment like proper headphones or a microphone to eliminate background noise. Disturbing background noise can make it harder for attendees to concentrate and hear you. It is also better to be in a space that is not too loud.

In order for everyone to remember the meeting and take information, it is advised to record your teleconference. This will also help you save time since you don’t have to wright minutes of the meeting.

Don’t forget to mute your mic when you are not speaking. This will help make the conference experience better for all. There is nothing more annoying than listening to the horrible feedback sound coming from others. Always introduce yourself before speaking, this will make it easier for everyone to understand the context of your talk.

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